Receive and handle customer inquiries related to logistics services (transportation, freight forwarding, warehousing, documentation, etc.).
Track shipments and provide customers with timely and accurate updates on transportation status.
Coordinate with relevant departments (Sales, Operations, Warehouse, Customs, etc.) to ensure orders are processed on schedule.
Handle issues and resolve customer complaints that may arise during the transportation process.
Prepare, review, and maintain related documentation (Booking, Invoice, Bill of Lading, Delivery Order, etc., if applicable).
Maintain strong relationships with existing clients and provide post-service customer support.
Perform other tasks as assigned by the supervisor.
Job Requirements
College or university degree in Logistics, Import–Export, Economics, International Trade, or related fields.
At least 6 months to 1 year of experience in a Logistics Customer Service position or a related field (fresh graduates with strong knowledge are welcome to apply).
Good communication, problem-solving, and customer service skills.
Careful, responsible, and able to work under pressure.
Proficient in using office software such as Word and Excel.
Basic English skills, including the ability to read and understand emails and shipping documents.
Benefits
Salary negotiable based on qualifications and experience, with full social insurance in accordance with regulations.
Company-provided computer and necessary tools to support work requirements.
13th, 14th, and 15th month salary bonuses based on KPI evaluation and annual business performance.
Annual salary review and adjustment.
Rewards and recognition for outstanding employees on a monthly, quarterly, and yearly basis.
Participation in team-building activities and annual company trips.
